This Refund and Cancellation Policy outlines the terms under which MoveTara ("we", "us", "our") processes refunds and cancellations for subscription plans purchased through our website at www.movetara.com.

1. Subscription Plans

MoveTara offers the following subscription billing cycles:

• Monthly plans: Billed every 30 days from the date of purchase
• Quarterly plans: Billed every 90 days from the date of purchase
• Annual plans: Billed every 365 days from the date of purchase

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

2. Free Trial

MoveTara may offer a free trial period for new users. During the trial, you have access to all features of your selected plan. No payment is required during the trial period. At the end of the trial, your subscription will not auto-renew — you must actively subscribe to continue using the Service.

3. Cancellation Policy

You may cancel your subscription at any time. Here is what happens upon cancellation:

Scenario	What Happens
Cancel during billing period	Access continues until the end of the current paid period. No further charges.
Cancel during free trial	Access ends immediately. No charges incurred.
Downgrade to lower plan	Takes effect at the start of the next billing cycle. Current cycle remains unchanged.
Upgrade to higher plan	Takes effect immediately. Prorated charges apply for the remainder of the current cycle.

4. How to Cancel

• From the web: Log in at www.movetara.com → Account Settings → Subscription → Cancel Plan
• Via email: Send a cancellation request to support@movetara.com from your registered email address

Cancellations are processed within 24 hours of receipt.

5. Refund Policy

Plan Type	Refund Eligibility	Refund Amount
Monthly plan	Within 48 hours of payment, if Service was not used	Full refund
Monthly plan	After 48 hours or if Service was used	No refund
Quarterly plan	Within 7 days of payment	Full refund
Quarterly plan	After 7 days	No refund
Annual plan	Within 7 days of payment	Full refund
Annual plan	8–30 days after payment	Pro-rata refund (unused months)
Annual plan	After 30 days	No refund

6. Service Downtime Refund

If MoveTara experiences an unplanned outage exceeding 72 consecutive hours that is within our control, affected subscribers are entitled to a pro-rata credit applied to their next billing cycle. Credits must be requested within 14 days of the outage.

7. How to Request a Refund

To request a refund, send an email to support@movetara.com with:

• Subject: "Refund Request"
• Your registered email address and phone number
• Date of payment and transaction ID (from your payment confirmation email)
• Reason for refund request

Refund requests are reviewed within 3 business days. Approved refunds are credited to the original payment method within 5–10 business days.

8. Non-Refundable Items

• Subscription periods where the Service was actively used (data created, tenants managed, etc.)
• Accounts terminated for violation of our Terms of Service
• Charges disputed through a chargeback with your bank (contact us first instead)

9. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Material changes will be communicated via email or in-app notification at least 14 days before taking effect. The updated policy will be posted at this URL with a revised "Last Updated" date.

10. Governing Law

This policy is governed by the laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Any disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.